退款政策

 


退貨及退款政策

本政策適用於在本網店（以下簡稱「本店」）購買的所有產品，並符合英國《2013 年消費者合約（資訊、取消及額外費用）規例》（Consumer Contracts Regulations 2013）及相關法例。

我們希望你對購物體驗感到滿意，如有任何問題，歡迎隨時聯絡我們的客服團隊，我們會盡力協助。

1. 14 天冷靜期（Cooling-off Period）

1.1

如你以消費者身份（非商業用途）在本店購物，你有權於收到貨品後 14 天內 取消訂單，而毋須提供任何理由。

1.2

如需取消訂單，請以電郵或書面方式通知我們，並提供：

  • 訂單編號
  • 取消的產品名稱及數量
  • 你的聯絡資料

1.3

在你通知我們取消訂單後，請於 14 天內 將貨品退回。

2. 有關食品及乾貨的特別安排

由於本店銷售乾貨及食品，基於衛生及食品安全考慮：

2.1

已開封或已拆封的食品或乾貨（例如乾果、海味、茶葉、香料等），一般情況下恕不接受退貨或退款。

2.2

如產品未開封、保持原有全新狀態，並在冷靜期內提出申請，我們樂意為你安排退貨及退款。

2.3

如你對產品有任何疑慮或特殊情況（例如誤下單、禮物重複），歡迎聯絡我們，我們會在可行範圍內盡量協助。

3. 退貨條件

為確保退貨能順利處理，請留意：

  • 產品必須保持全新、未使用、未開封
  • 保留原有包裝及所有配件
  • 可再次銷售

如退回貨品不符合以上條件，我們可能無法提供全額退款，但會先與你聯絡說明情況

4. 退款安排

4.1

在我們收到退回貨品並完成檢查後，將於 14 天內 為你安排退款。

4.2

退款將以原本付款方式退回（例如信用卡、扣帳卡或 PayPal）。

4.3

如你只是因改變主意而退貨（非產品問題），原本的運費一般不會退回，退貨運費通常需由你自行承擔。

5. 有問題、損壞或錯誤貨品

5.1

如你收到的貨品有以下情況：

  • 損壞
  • 有缺陷
  • 與訂單不符

請於 48 小時內 聯絡我們，並提供訂單編號及相關照片或影片。

5.2

經核實後，我們將為你提供以下其中一項方案：

  • 更換貨品
  • 全額或部分退款

如問題屬於本店責任，我們會承擔合理的退貨運費。

6. 退貨程序

6.1

為確保退貨順利處理，請先聯絡我們的客服團隊取得退貨授權（RMA）。

6.2

退貨時請在包裹內附上：

  • 訂單編號
  • 退貨原因
  • 聯絡資料

6.3

建議使用可追蹤的郵寄方式寄回貨品，以保障你的權益。

7. 法定權利

本退貨及退款政策不影響你在英國法律下的法定權利。

8. 聯絡方式

如你對本政策有任何查詢，歡迎聯絡我們：

客服

客服電郵：tunghinguk@outlook.com


Return & Refund Policy (UK)

This Return & Refund Policy applies to all products purchased from our online store (“we”, “us”, “our”) and is in accordance with the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and other applicable laws.

Your satisfaction is important to us. If you have any questions or concerns, please contact our customer service team and we will do our best to help.

1. 14-Day Cooling-Off Period

1.1

If you are a consumer (purchasing for personal use), you have the right to cancel your order within 14 days of receiving your goods, without giving any reason.

1.2

To cancel your order, please notify us by email or in writing, providing:

  • Your order number
  • The product(s) you wish to cancel
  • Your contact details

1.3

After notifying us of your cancellation, please return the goods to us within 14 days.

 

 

 

2. Food and Dry Goods – Special Considerations

As we sell food and dry goods, for hygiene and food safety reasons:

2.1

Opened or unsealed food or dry goods (such as dried fruits, grains, tea, spices, etc.) are generally not eligible for return or refund.

2.2

If the product is unopened, in its original condition, and your request is made within the cooling-off period, we will be happy to arrange a return and refund.

2.3

If you have any special circumstances (for example, ordering by mistake or receiving duplicate gifts), please contact us and we will try to assist where reasonably possible.

3. Conditions for Returns

To help us process your return smoothly:

  • Products must be unused, unopened, and in their original condition
  • Original packaging and all accessories must be included
  • The product must be suitable for resale

If returned goods do not meet these conditions, we may not be able to offer a full refund, but we will contact you to explain the situation.

4. Refunds

4.1

Once we receive and inspect the returned goods, we will process your refund within 14 days.

4.2

Refunds will be made using the original payment method (e.g. credit/debit card or PayPal), unless otherwise agreed.

4.3

If you are returning goods because you changed your mind (and there is no fault with the product), the original delivery charge is usually non-refundable and you will normally be responsible for the return postage.

5. Faulty, Damaged or Incorrect Items

5.1

If the goods you receive are:


  • Faulty
  • Damaged
  • Incorrect
    please contact us within 48 hours of delivery and provide your order number and supporting photos or videos.

 

5.2

Once verified, we will offer one of the following:

  • A replacement
  • A full or partial refund

If the issue is our responsibility, we will cover reasonable return postage costs

 

 

 

6. Return Process

 

6.1

Please contact our customer service team to obtain a Return Merchandise Authorisation (RMA) before sending any items back.

6.2

When returning goods, please include:

  • Your order number
  • The reason for return
  • Your contact details

6.3

We recommend using a tracked postal service to return your goods, for your own protection.

 

 

7. Your Statutory Rights

This policy does not affect your statutory rights under UK law.

 

8. Contact Us

 

 

 

 

If you have any questions about this Return & Refund Policy, please contact us:

Customer Service Email: tunghinguk@outlook.com